Customer Loyalty

Customer are more knowledgeable and fickle

Competition for customers’ mindshare is at an all time high

You want to capture their mindshare

Customers expect a great experience

Time to recharge: using customer behaviors to energize loyalty

Today, over half of all companies in the U.S. employ a customer loyalty program. In fact, according to Forrester, over 70 percent of adult digital consumers belong to at least one loyalty program.

Yet, it has become increasingly difficult for businesses to actually engender the loyalty they’re seeking. Why? Because businesses are building disconnects into their customer loyalty programs without even realizing it.

But customer loyalty programs are complicated

Complicated program parameters and interfaces. Different stakeholders with different goals. Managing it all with spreadsheets or custom-built systems. A nightmare.

Be more relevant

Customer segmentation

Level/tier management

Multi-language support

Individual, team or company targeting

Setting achievement goals

Single-action incentives

Multi-action incentives

Gamification

Pre-defined achievement models

Progress tracking

Getting them to do the right things

Purchase behaviors

Engagement behaviors

Learning behaviors

Customer experience behaviors

Social advocacy behaviors

Determine the value of what they do

Multiple reward types

Cashback management

Budget management

Level based rewarding

Global reward catalog

Communicate what it is you want

External messaging integration

Incentive actions messaging

Email campaigns

Get insights into how you are doing

Pre-built report and dashboards

Goal settings for KPIs

Program performance metrics

Member performance metrics

Program administration

Multi program

Incentive templating

Incentives scheduler

Member Consent Management

Lightning Components for customer portal

Integration

External messaging provider

Salesforce B2B Commerce

External Reward Provider

Open APIs for data integration

Open API for 3rd party portal

Incentive Simulator API (simulationService)

Points program

Customers earn points — redeemable for rewards — on meeting or exceeding incentive goals.

Rebate / Cashback program

Customers earn rebates on product purchases, for the purchase itself, or for contributing behaviors that result in the purchase.

Benefits

Provide exclusive, customizable benefits, like exclusive purchase offers, invitations to special events, or the ability to personally weigh in on brand decisions.

Are you losing your customers’ business — and advocacy?

Are you losing your customers’ business — and advocacy?

The solution: a modern customer loyalty program

Customer are more knowledgeable and fickle

Competition for customers’ mindshare is at an all time high

You want to capture their mindshare

Customers expect a great experience

Time to recharge: using customer behaviors to energize loyalty

But customer loyalty programs are complicated

But customer loyalty programs are complicated

Enter Fielo

We make loyalty simple

Program design and management

Customer experience

Best-practice guidance

Experience the Fielo difference

See how we can help you drive customer engagement and higher sales.

Experience the Fielo difference

See how we can help you drive customer engagement and higher sales.

Features that help you boost your salespeople’s productivity

With Fielo, you can create an engaging incentive program that will drive a smoother sales process and higher productivity.

Be more relevant

Setting achievement goals

Getting them to do the right things

Determine the value of what they do

Communicate what it is you want

Get insights into how you are doing

Program administration

Integration

Incentive program types

Different types of incentive programs to simplify rewards management, including:

Points program

Customers earn points — redeemable for rewards — on meeting or exceeding incentive goals.

Rebate / Cashback program

Customers earn rebates on product purchases, for the purchase itself, or for contributing behaviors that result in the purchase.

Benefits

Provide exclusive, customizable benefits, like exclusive purchase offers, invitations to special events, or the ability to personally weigh in on brand decisions.

Referral program

Provide discounts or coupons for next purchases to customers who refer new customers.

“We’ve been working with them for 4 years and it’s been a great experience, we definitely recommend them.”

Germán Fonseca

“We’ve been working with them for 4 years and it’s been a great experience, we definitely recommend them.”

Germán Fonseca